MasterClean

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    frequently asked questions

    What services does Masterclean offer?

    We provide professional dry cleaning, steam ironing, stain removal, shoes & bags cleaning, carpet cleaning, upholstery cleaning and floor cleaning services.

    What is dry cleaning and how is it different from regular washing?

    Drycleaning uses specialized solvents (instead of water) to remove stains and dirt from fabrics that can shrink, fade or lose shape when washed with water.

    Do you clean all types of fabrics?

    Yes, our advanced Italian machinery and German solvents are suitable for a wide range of fabrics — including silk, wool, cashmere, suede and delicate designer wear.

    Are your cleaning solvents safe and eco-friendly?

    Absolutely. We use non-toxic, eco-friendly solvents that are gentle on both fabrics and the environment.

    Do you offer pickup and delivery?

    Yes, Masterclean offers doorstep pickup and delivery services across Delhi NCR chargeable at Rs 75/Order. You can schedule a pickup via call, WhatsApp or through our website.

    How long does the cleaning process take?
    Standard turnaround time is 3-4 days. Express and same-day services are also available on request.
    What if my garment gets damaged or lost?
    We have a strict quality control process. However, in the rare event of any issue, our customer service team will assist you as per our garment care policy.
    Can you remove all types of stains?

    We can remove most stains — including oil, wine, ink and sweat — using specialized spot treatments. However, some stains may be permanent depending on fabric type and age.

    How can I know the cost of cleaning my garment?

    Our pricing is available on the website and at all Masterclean outlets. For special garments, we provide quotes after fabric inspection.

    How can I contact Masterclean for queries or complaints?

    You can reach us via our customer care number, WhatsApp or the contact form on our website.

    Where are your stores located?

    Masterclean currently operates five outlets across Delhi NCR and a flagship experience store in Gurgaon.

    why choose us

    World Class
    Technology

    Premium
    Fabric Care

    Expert Team

    Convenience
    Redefined

    Customer First
    Philosophy