Terms of Service

Masterclean IND LLP

Last Updated: 25th November 2025

These Terms of Service (“Terms”) establish the legally binding agreement between Masterclean IND LLP (“Company,” “we,” “us”) and any individual or entity (“User,” “you”) accessing our website or availing our services.

By using our website or services, you acknowledge and agree to abide by these Terms.

1. Eligibility

Users must be at least 18 years old and capable of entering legally binding agreements.

2. Scope of Services

Masterclean IND LLP provides cleaning, maintenance, housekeeping, disinfection, and related facility management services. The exact scope, availability, and terms may vary by location and may be modified without notice.

3. Service Bookings

• Bookings may be made through the website, phone, or authorized representatives.
• Users must provide accurate and complete scheduling information.
• Booking confirmation is subject to availability.
• The Company may cancel or reschedule appointments due to operational or safety reasons.

4. Pricing, Invoicing, and Payments

• Prices may vary based on service type, scope, and location.
• Final pricing will be communicated before service begins.
• Payments may be required in advance or upon completion.
• Only approved payment methods are accepted.
• Pricing may be revised at any time.

5. Cancellation & Refund Policy

• Users may cancel or reschedule at least 24 hours before the appointment.
• Late cancellations may incur a cancellation fee.
• Refunds, if applicable, will be processed as per Company policy.
• Services may be refused or cancelled if conditions are unsafe.

6. User Obligations

The User agrees to:

• Provide safe and adequate access to the property.
• Secure valuable items.
• Provide accurate service-related instructions.
• Avoid unlawful behaviour toward staff.
• Not misuse Company property, tools, or systems.

7. Service Limitations

Users acknowledge that:

• Cleaning results may vary based on property condition.
• Permanent stains or structural issues may not be rectifiable.
• Services may be delayed due to weather or unforeseen circumstances.
• The Company is not liable for natural wear, tear, or pre-existing damage.

8. Intellectual Property

All website content, including text, graphics, logos, and software, belongs to Masterclean IND LLP. Unauthorized reproduction or distribution is prohibited.

9. Prohibited Conduct

Users may not:

• Engage in fraudulent or malicious activities.
• Interfere with website operations.
• Attempt unauthorized access to systems.
• Misrepresent identity or booking details.
• Harass or threaten Company personnel.

Violations may lead to denial of service or legal action.

10. Limitation of Liability

Masterclean IND LLP is not liable for:

• Indirect or consequential damages.
• Loss of profits, data, or business.
• Issues caused by inaccurate user information.
• Third-party platform failures.
• Damages caused by natural disasters or unforeseen events.

Total liability shall not exceed the amount paid for the disputed service.

11. Indemnification

Users agree to indemnify the Company against claims arising from:

• Breach of these Terms.
• Misuse of services.
• Violation of laws.
• Misconduct toward staff or property.

12. Third-Party Services

We may integrate with third-party platforms. We do not control or take responsibility for their operations or content.

13. Termination

Access may be suspended or terminated for:

• Misuse of services.
• Fraud.
• Breach of Terms.
• Threats to staff safety or property.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Disputes fall under the jurisdiction of courts in Noida, Gautam Budh Nagar, Uttar Pradesh.

15. Amendments

We may update these Terms without prior notice. Continued use of the website or services signifies acceptance of updated Terms.

16. Contact Information

Masterclean IND LLP
Email: info@masterclean.in
Phone: +91 9667584333
Address: D-246, D-Block, Sector 63, Gautam Budh Nagar,
Noida, Uttar Pradesh – 201301