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Terms & Conditions

By engaging with M/s MASTERCLEANIND LLP (hereinafter referred to as “the Company”), you (“the Customer”) agree to be bound by the following Terms & Conditions. Your use of any service provided by the Company constitutes your acceptance of this agreement.

All garments, linens, fabrics or articles entrusted to the Company for cleaning, washing, dry-cleaning, finishing, alteration or repair shall hereinafter be referred to as “Items”.

This agreement is strictly between the Company and the Customer and does not create any relationship with third parties.

1. Garment Care & Handling

  • While the Company exercises utmost care in handling all Items, certain inherent or non-apparent defects in fabric, material, colour or texture may result in discolouration, shrinkage or damage.
  • All Items are cleaned entirely at the Owner’s Risk and the Company shall not be held liable for such outcomes.
  • The Company endeavours to maintain high standards in washing, drying, ironing and folding services.

2. Manufacturer Care Instructions

  • Due to operational constraints, the Company does not verify or follow manufacturer-recommended care labels.
  • The Company shall not be responsible for Items marked “hand wash only,” “dry clean only,” or similar instructions.

3. Special & Delicate Items

  • The Company shall not be liable for damage to Items requiring special, delicate or customised care, including but not limited to embellished, sequined, beaded or fragile garments.

4. Colour Bleeding & Transfer

  • The Company is not responsible for colour bleeding or colour transfer, including instances where one part of a garment transfers colour to another part.

5. Storage & Unclaimed Items

  • The Company shall not be responsible for Items left unclaimed beyond 30 days from the date of order completion.
  • Any discounts applied shall lapse after 30 days and a storage charge of 30% per month of the total invoice value shall be levied.
  • Items unclaimed beyond three (3) months may be disposed of or sold by the Company to recover outstanding dues.

6. Right to Refuse Service

  • The Company reserves the right to refuse cleaning or processing of any Item at its sole discretion.

7. Stain Removal

  • Stain removal is attempted as part of the cleaning process; however, complete removal is not guaranteed and is undertaken strictly at the Customer’s risk.

8. Personal Belongings

  • The Company is not responsible for loss or damage to personal belongings left in Items, including but not limited to cash, jewellery, accessories or documents.

9. Liability & Compensation

  • In the event of loss or damage attributable to the Company, compensation shall be limited to a maximum of three (3) times the processing cost (laundry/dry-cleaning charges only), subject to submission of valid bills.
  • Compensation, if any, shall be provided only in the form of services. No cash refunds shall be issued.

10. Inspection at Delivery

  • Customers must inspect all Items at the time of delivery and immediately report discrepancies to the delivery personnel.
  • Claims raised after acceptance of delivery shall not be entertained.

11. Quality Warranty

  • A seven (7) day service warranty from the date of delivery is provided for quality-related issues arising from washing or dry-cleaning, provided the Items remain unused.
  • Claims raised beyond this period shall not be accepted.

12. Communication Consent

  • Customers consent to receive transactional, service-related and promotional communications via calls, SMS, email, WhatsApp or app notifications.

13. Ornaments & Accessories

  • The Company shall not be responsible for damage to or loss of ornaments, buttons, hooks, beads, sequins or jewellery fittings attached to garments.

14. Force Majeure

  • The Company shall not be liable for loss, damage, delay or service failure caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, government actions or operational disruptions.

15. Fire, Theft & Unforeseen Events

  • The Company shall not be held responsible for loss or damage to Items due to fire, burglary, theft or similar unforeseen circumstances.

16. Delays in Service

  • Certain Items or processes may require additional processing time.
  • No deductions, claims or compensation shall be permitted due to service delays.

17. Designer Wear

  • Charges for designer or high-value garments shall be determined on a case-to-case basis depending on complexity and shall be communicated after inspection at the processing centre.

18. Payment Terms

  • Invoices are issued physically and/or via WhatsApp.
  • Express delivery is charged at double the regular service rate.
  • Full payment is due upon successful delivery.
  • Prepaid plans are available. Payments may be made via cash, cheque or bank transfer.
  • Cheques are accepted only in favour of “M/s MASTERCLEANIND LLP” and are valid subject to realisation.
  • Taxes are applicable as per prevailing laws, over and above listed prices.
  • Prepaid plans are valid only at the location of purchase.
  • Cashback, if any, is credited as service value and not as cash.
  • A cheque bounce charge of ₹500 shall be applicable.

19. Cancellation & Refund Policy

  • Excess amounts paid for retail orders are refundable upon request.
  • Prepaid plan balances are non-refundable and non-transferable.
  • Orders may be cancelled before pickup without charges.
  • Cancellation requests must be made within two (2) hours of pickup; once processing begins, cancellation is not permitted.
  • In case of service denial, retail customers shall receive a refund and prepaid customers shall receive a credit to their plan balance.

20. Coupons & Discounts

  • Coupons are applicable only via the Masterclean mobile app.
  • Coupons cannot be applied after invoice generation.
  • Multiple coupons cannot be combined for a single order.

21. Privacy Policy

  • The Company does not sell customer personal information to third parties.
  • Certain operational or communication services may be outsourced, requiring limited information sharing strictly for service delivery purposes.

22. Third-Party Links

  • The Company is not liable for content or damages arising from third-party websites linked through its platform.

23. Intellectual Property

  • Unauthorized copying, distribution, reproduction or misuse of website content is prohibited and shall invite legal action.
  • Publishing third-party content without authorization is strictly prohibited.

24. Impersonation & Misuse

  • Any impersonation or fraudulent use of the Company’s platform or identity shall result in legal proceedings.

25. Amendments

  • The Company reserves the right to modify these Terms & Conditions at any time without prior notice and shall not be liable for any consequences arising thereof.

26. Governing Law & Jurisdiction

  • All disputes shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

For any queries or complaints, please contact us at info@masterclean.in