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Privacy Policy (Legal / Compliance Version)

Masterclean IND LLP

Last Updated: 25th November 2025

This Privacy Policy (“Policy”) describes how Masterclean IND LLP (“Company,” “we,” “us,” “our”) collects, uses, stores, discloses, and protects personal data of users (“you” or “User”) in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).

By accessing our website, submitting information, or availing our services, you acknowledge and consent to the practices described in this Policy.

1. Definitions

  • “Personal Data” refers to any data relating to an identified or identifiable individual.
  • “Processing” means collection, storage, use, disclosure, or any operation performed on personal data.
  • “Data Principal” refers to the individual to whom the personal data relates.
  • “Sensitive Personal Data” includes financial information or any data categorized as sensitive under applicable laws.
  • “Data Fiduciary” refers to Masterclean IND LLP.

2. Categories of Data Collected

We may collect the following categories of personal data:

Personal Identifiers
  • Full name
  • Phone number
  • Email address
  • Residential or business address
Service-Related Information
  • Details of requested services
  • Property type and cleaning requirements
  • Communication records
Payment Information
  • Billing details
  • Transaction details

Note: We do NOT store credit/debit card numbers. Payments are processed through authorized third-party processors.

Technical & Usage Data
  • IP address
  • Browser type
  • Device identifiers
  • Website usage statistics
  • Cookies and tracking data

3. Legal Basis for Processing

We process personal data based on the following grounds:

  • Consent provided by the Data Principal
  • Contractual necessity for providing services
  • Compliance with law
  • Legitimate business interests, such as service improvement, fraud prevention, and analytics

4. Purpose of Data Processing

Personal data may be used for:

  • Verifying identity and processing service requests
  • Scheduling and executing services
  • Customer communication, billing, and invoicing
  • Customer support and dispute resolution
  • Website operations and analytics
  • Ensuring security, monitoring fraud, and compliance
  • Marketing communications (only with explicit consent)

5. Data Sharing and Disclosure

We may disclose your personal data to:

  • Authorized employees, contractors, and service personnel
  • Third-party providers such as payment gateways, IT service providers, cloud hosting, and communication tools
  • Regulatory authorities or courts when legally required

All third parties are bound by confidentiality and contractual obligations.
We do not sell or trade personal data to external parties.

6. International Data Transfers

If personal data is transferred outside India, it will be done in compliance with applicable laws and using appropriate safeguards.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as legally required.
After the retention period, data is securely deleted or anonymized.

8. Data Principal Rights

Under applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction or updating of inaccurate data
  • Request deletion of data (subject to legal requirements)
  • Withdraw consent at any time
  • Request details of third parties with whom data has been shared

To exercise these rights, contact us at info@masterclean.in

9. Cookies and Tracking Technologies

Cookies may be used to:

  • Improve website functionality
  • Analyze website activity
  • Personalize user experience

You may disable cookies in browser settings; some features may not function properly.

10. Data Security Measures

We implement reasonable technical and organizational measures, including:

  • Encrypted data transmission
  • Restricted access to authorized personnel
  • Secure servers and firewalls
  • Regular audits and monitoring

However, no system is fully secure, and we cannot guarantee absolute protection.

11. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their data practices or content.

12. Children’s Data

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect children’s personal data.

13. Policy Updates

We may update this Policy at any time. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services signifies acceptance of changes.

14. Contact Information

For queries regarding this Policy, contact:

Masterclean IND LLP
Email: info@masterclean.in
Phone: +91 9667584333
Address: D-246, D-Block, Sector 63, Gautam Budh Nagar,
Noida, Uttar Pradesh – 201301